Where can I download a free trial?
You can download a free trial of AnswerTool at
The AnswerTool trial software is fully-functional for up to 15
consecutive days after installation. If it does not meet your
needs, simply uninstall the software and pay nothing! (Of course
we would appreciate you telling us what we could have done to meet
Is AnswerTool compatible with my email software?
AnswerTool works with all email software that we know of. It
uses the clipboard to transfer answers, so all you have to do is
select the "Paste" function in your email program to include the
answers in your email responses.
Where can I get AnswerTool beta releases?
AnswerTool beta releases are available at
Is it safe to order online?
Yes! We have been doing business on the
Internet since 1997 and have earned a reputation for safe online
shopping. Your online order is entered and processed through our
own secure server with 128-bit SSL encryption. We use CyberCash
as our payment gateway, and our credit card processor is Cardservice
International, a company that handles over US$12 billion in annual
What is your upgrade policy?
All AnswerTool licenses include free upgrades within the same major
release. For example, if the current version of AnswerTool is
2.1 and you purchase it today, then there is no additional charge for
any future AnswerTool 2.x releases(2.2, 2.3, and so on). When
AnswerTool 3.0 is released then you will have the option to upgrade at
a significant discount off the regular price.
How do I copy from one answer to another answer?
The problem is that selecting a question with the automatic clipboard
copy option enabled will wipe out anything that was previously on the
clipboard. Therefore to copy text from one answer to another,
disable the automatic copy to clipboard option in the program
preferences. (Options->Preferences->General) Then
you will be able to use the Edit->Copy and Edit->Paste commands
How do I prevent a file from being modified?
To prevent a file from being modified you should mark it read-only
from the Windows file manager.
Why does AnswerTool not have a Print function?
Only AnswerTool versions prior to 2.1 do not have a print
function. Starting with AnswerTool 2.1 we have added a Print
command under the File menu that prints the currently selected answer.
Why must I have Internet Explorer 5.5 or later installed?
AnswerTool requires IE 5.5 or later because we use it as the HTML
editor and display component. Therefore only the browser itself
is required. We don't use Outlook Express for anything, so if
you do not use it as your email client you may opt not to install it
when you install the IE browser itself.
Can I use AnswerTool over the network?
Yes. AnswerTool files can easily be shared over a LAN, and
starting with AnswerTool 2.1 they can be shared over the Internet as
Can you read .ansr files with any other software?
Our upcoming FAQTool software will be able to read .ansr files.
However since the .ansr files are standard XML files, you can easily
convert them to other formats using XSLT or similar tools.
Is AnswerTool based on HTML Workshop?
Not at all, but we do use the Internet Explorer browser engine for
Why am I getting a "you have too many copies running" error?
A single-user license only allows a single instance of AnswerTool to
be running. To run multiple copies of AnswerTool at the same
time, you will need a multi-user license or multiple single-user
licenses, all of which can be purchased at http://www.answertool.com/order.html.
When running with multiple single-user licenses, you must make sure
that the a single-user license key is entered only on one
machine. (Entering the same single-user license key on more than
one machine will cause the "you have too many copies" error.) To
enter a new single-user license on another machine, shut down
AnswerTool on the first machine, then on the second machine select
Help->Enter License Key and enter the second license.
How did you generate this FAQ?
We generated this FAQ by taking an existing AnswerTool answer file
(one that we already use to answer technical support by email) and
importing into FAQTool, which is our companion product for
AnswerTool. FAQTool can take an answer file and generate a FAQ
for the web or for printing using simple template files.
The FAQTool public beta is launching soon. Sign up for the AnswerTool
mailing list and you will be
notified when it is available.